Can I withdraw from my purchase once I have collected the package?
Yes, you can. For detailed conditions in respect of your right of withdrawal, please read the below.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (firstname.lastname@example.org, Amazing Brands Stockholm AB, c/o McCann, Box 5379, 102 49 Stockholm) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. Stating as much information as possible about your order in the message (your name, address and other information of relevance, such as order ID, email address and the product concerned) will enable us to process your request for withdrawal quickly.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
When invoking the right of withdrawal, you will pay the cost for return shipment to us (occasionally we may offer free returns and if so it will be stated on our webpage) and you are liable for the condition of the product from the time when you first took possession of it until its safe return to us.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement (save for the below mentioned fee if you use a return shipping label offered by us, for which the fee will be deducted from your refund). From the amount to be refunded, we are entitled to deduct an amount corresponding to the product’s diminished value as set out below.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods (occasionally we may offer free returns and if so, it will be stated on our webpage). If you contact our customer service (email@example.com) we can offer you a return shipping label to be used to return the product from a country within the EU. If you use this return shipping label, we will deduct 8 GBP from your refund within the UK or EUR 10 from other EU countries. We recommend that you send the product well packaged, in good condition and in its original package.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Should you handle the product(s) to a greater extent than this, we are entitled to deduct an amount from the refund corresponding to the diminished value of the product(s) due to such handling. Please note that the value of most of the products we sell normally diminish by 100 % when you break their seal. If you have broken the seal to a product that is not suitable for return due to reasons of health or hygiene, the right of withdrawal do not apply at all.
Thus, the right of withdrawal does (effectively) not apply for most of our products should you break its seal.
How do I complain about a product?
We always strive to ensure that you are fully satisfied with your purchase. Under applicable consumer protection law, you are entitled to complain about your purchase to us within three years from receipt of the product. Should you wish to complain about a product, you should do so by contacting us as soon as possible from becoming aware of any defect to the product. In order to be entitled to any remedies, you must notify us about the defect within reasonable time from when you detected or when you should have detected the defect. Complaints submitted within two months from when you noticed the relevant defect will always be deemed to have been given in due time. Please note that the packaging of the product may vary from that shown in the images on our website.
If you submit a complaint in due time and the product is defective under applicable consumer protection law, we will send you a new product and reimburse you for normal costs incurred to return the defective product (unless we have provided you with a return shipping label). If we are unable to replace the product for any reason, we will instead refund what you have paid for the product plus any extra charges paid. Should the defect be of substantial significance to you, you are always entitled to terminate the relevant agreement with us.
To notify us about a broken or defective product we recommend that you contact us by sending an email to firstname.lastname@example.org. You are always welcome to contact us should you have any other questions or comments on your purchase or our products.
Should we not be able to resolve your complaint, you may inter alia refer the dispute to EU’s dispute resolution body for online purchases by consumers. The online platform for such matters is available at http://ec.europa.eu/consumers/odr/.
We are under a legal duty to supply products that are in conformity with this contract.